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2018 Hosted PBX Sales Close in on $5 Billion

1/31/2019
2018 Hosted PBX sales continued to surge closing in on $5 billion according to findings of a new research study by the Eastern Management Group
 
NEWS New York, NY (January 31, 2019) – A new PBX study and report on business telephone system sales shows hosted PBX generated $5 billion in new revenue in 2018. The Eastern Management Group, the global communications research firm, reports this as a significant milestone for a cloud-based technology that today accounts for 18% of all PBX sales including premises-based proprietary phone systems. As recently as 2010 hosted PBX sales were just 4% of the PBX market according to Eastern Management Group research. The new report "Worldwide Hosted PBX Market 2018-2024" is available from the Eastern Management Group.
 
Eastern Management Group's research shows that the average hosted PBX system size is increasing, and so too is the price per seat, surely welcome news for the hundreds of providers. The largest market for cloud systems is businesses with fewer than 50 employees. Average customer size and system licenses are going to change gradually moving upward in the near term, but then could retreat as more mobile and cable companies enter the market for small office/home office (SOHO) systems.
 
Customers love their hosted PBX systems finds the Eastern Management Group. System churn is low, and once a customer buys a cloud solution, they are no longer a prospect for any other business phone system, maybe for decades. Premises PBX systems have different longevity, around 7-years before needed replacement.
 
The new research study by the Eastern Management Group reflects more than 3,500 interviews with end-user IT managers and providers. According to John Malone, President of the Eastern Management Group "Hosted PBX is a telephone system solution with a bright future. Customers are installing it in new branch offices as their businesses grow, making the global economy one driver of the recent surge in UCaaS sales."
 
More information on the research report "Worldwide Hosted PBX Market 2018-2024" is available from the Eastern Management Group, or by contacting jmalone@easternmaqnagement.com or by phone at +1 212 738 9402 Ext 2201.


About Eastern Management Group: The Eastern Management Group is a global communications research company.  Founded in 1979, it is one of the oldest and most experienced communications technology research firms in the world. The company headquarters is in New York. 
 
 
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