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New Hosted PBX Research Study Released by the Eastern Management Group

 UCaaS Share Now Surpasses 18% of Global PBX Market 
NEW YORK - Research analysts at the Eastern Management Group have announced the results of a new hosted PBX study. Called “Worldwide Hosted PBX Market 2017-2022” it is the product of a 4-year research project on the cloud PBX business. Known as hosted PBX, hosted UC, and UCaaS, the cloud PBX technology is widely deployed in the US, Europe, and across Asia Pacific. Going into 2018, hosted PBX accounts for more than 18% of the worldwide PBX industry.
Eastern Management Group undertook surveys of 3,500 information technology managers in 2017 during the final phase of the project. In all more than 20,000 interviews and surveys were done during the research initiative.
According to Eastern Management Group President, John Malone, hosted PBX is past the tipping point. The technology has already dealt a blow to traditional premises PBX vendors and the PBX equipment market as a whole. “A $20 billion addressable market is now up for the taking by UCaaS players”, said Malone.
Vertical markets that have strongly embraced hosted PBX are professional services, retail, banking, and technology. Information about the study is available from the Eastern Management Group.  
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