Customer Satisfaction Surveys for Communications Technologies
Our comprehensive customer satisfaction surveys provide in-depth feedback from thousands of enterprise customers, offering a detailed evaluation of vendor performance in the communications technology sector. Our reports present critical customer satisfaction scores for a variety of vendors, covering 12 key Customer Satisfaction Measurements (CSM) across three main categories:
• Product Satisfaction
• Vendor Experience
• Customer Delight
Available Reports Include:
• Unified Communications
• UCaaS (Unified Communications as a Service)
• PBX (Private Branch Exchange)
• CPaaS (Communications Platform as a Service)
• Contact Center Solutions
• VoIP Phones
• Video Conferencing
• SIP (Session Initiation Protocol)
• Network Services
• SD-WAN (Software-Defined Wide Area Network)
• SBC (Session Border Controller)
• CRM (Customer Relationship Management)
Gain actionable insights tailored to your business needs with our detailed vendor performance reports. For inquiries about our customer satisfaction surveys and custom studies on communications technologies, please contact us at CSAT@easternmanagement.com