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2019 SIPTrunking Customer Satisfaction Report    


TABLE OF CONTENTS ....here

 


















 Premises and Hosted PBX Customer   Satisfaction Report    


TABLE OF CONTENTS ....here

 































 

Session Border Controller Customer   Satisfaction Report    


TABLE OF CONTENTS ....here







 














































 

VoIP Phone Customer Satisfaction
Report    


TABLE OF CONTENTS ....here

 

 
2020 Research Reports
Monitor Service for Unified Communications
     - Five market reports yearly 
     - All primary research 
     - Unlimited free inquiry
     - No additional license fees ever 
     - One low price 

15 Page Brochure and Table of Contents

 







 

2019 SIP Trunking Customer Satisfaction Report and Recognition

Each year the Eastern Management Group performs a SIP trunking customer satisfaction study and recognizes those providers that demonstrate consistent exceptional performance. 
 
Thousands of IT manager customers participate in the survey and judge their SIP trunking vendor on six customer satisfaction measurements placed into three categories:

  • Product
                    Measurements: Technology & Product, Management Tools
  • Vendor Experience
                    Measurements: Purchase Experience, Support 
  • Customer Delight
                    Measurements: Total Overall Satisfaction, Recommend to a Friend
 

Customer Satisfaction Report and Model 
 
The report “2019 SIP Trunking Customer Satisfaction” has 155-pages of data and analysis. There are 5-pages of information on each of the 29 SIP trunking vendors. A Top 10 Leaders℠ list is included.  The report also comes with an Excel spreadsheet so that you can perform your own data analysis.

The research has these objectives:
  • Give IT managers customer evaluations of dozens of leading SIP trunking companies, to use in the vendor selection process
  • Give SIP trunking vendors substantial customer satisfaction information on themselves and dozens of peer companies to use for benchmarking purposes
Price

The report "2019 SIP Trunking Customer Satisfaction " is priced from USD $1,050
 
To purchase the report by name contact us here or email John Malone directly at jmalone@easternmanagement.com

Brochure with Table of Contents
 
A 6-page brochure and table of contents can be viewed here.
 

Premises and Hosted PBX Customer Satisfaction Report

All Major PBX Providers Assessed


More than 3,500 IT manager customers were surveyed by the Eastern Management Group for the report. IT managers reported on a range of experiences as a customer of one of 16 Premises and Hosted PBX companies evaluated. Each Premises and Hosted PBX provider has been quantitatively rated on 10 Customer Satisfaction Measurements including whether they would recommend their Premises or Hosted PBX vendor to a friend.

Premises and Hosted PBX Customer Satisfaction is a new Eastern Management Group customer satisfaction report. 16 PBX vendors are individually examined in the 97-page report.

  • 3CX 
  • 8X8
  • Alcatel-Lucent 
  • Avaya 
  • Cisco 
  • Digium 
  • Huawei
  • Mitel 
  • NEC
  • NetFortris 
  • Nextiva
  • Panasonic
  • RingCentral 
  • Unify 
  • Vertical Communications 
  • Xorcom
 6-page brochure and table of contents can be viewed here.
 
The report is called “Premises and Hosted PBX Customer Satisfaction Report” and is priced from USD  $1,050. To purchase the report by name contact us here or email John Malone directly at jmalone@easternmanagement.com






Session Border Controller Customer Satisfaction Report

All Major SBCs Assessed by IT Manager Customers


Session Border Controller Customer Satisfaction is a new Eastern Management Group customer satisfaction report. It contains data analyzed from 3,000 IT managers about their use of SBCs, and critical judgments of their own SBC provider. 14 SBC vendors are individually examined in the 81-page report.

  • ADTRAN
  • Alcatel-Lucent
  • AudioCodes
  • Avaya
  • Cisco
  • Dialogic
  • Edgewater Networks
  • Huawei
  • Ingate Systems
  • Metaswitch
  • Oracle Acme Packet
  • Ribbon Communications
  • Sangoma
  • ZTE
The report has two objectives:
  • Give Session Border Controller vendors substantial customer satisfaction information on themselves and peer companies to use for benchmarking purposes
  • Give IT Managers customer evaluations of the leading Session Border Controller companies, to use in the vendor selection process
The SBC vendor data includes Customer Satisfaction Measurements of:
  • Technology and Product
  • Purchase Experience
  • Reliability
  • Installation
  • Support
  • Management Tools
  • Contact Center Experience
  • Value
  • Overall Satisfaction
  • Recommend to a Friend
The report also includes:
  • Four pages of information on every vendor, with data on each of the 10 SIP Customer Satisfaction Measurements
  • Comparison of each vendor’s 10 customer satisfaction measurements to the industry average
  • List of the Top 10 Leaders℠ for SBCs 
  • Numeric and 4 Star Ratings for each SBC vendor for all Customer Satisfaction Measurements
  • List of the Recommend to a Friend Leaders℠ for SBCs
  • Excel spreadsheets and model with all vendor data 
A  6-page brochure and table of contents can be viewed here.

The report “Session Border Controller Customer Satisfaction” is priced from USD $1,050. To purchase the report by name contact us here or email John Malone directly at jmalone@easternmanagement.com
 
 
 




VoIP Phone Customer Satisfaction Report

More than 2,850 VoIP phone customers were surveyed by the Eastern Management Group for this customer satisfaction report. IT managers reported on their customer experience with 17 VoIP phone companies evaluated. Each VoIP phone provider was quantitatively rated on 10 Customer Satisfaction Measurements.

There are 96-pages of data and analysis in the report. Four pages of customer satisfaction information are presented for each vendor, including companies such as Yealink, Polycom, Grandstream, and Mitel. A Top 10 Leaders℠ list plus a new Best-Of-The-Best℠ list is also featured. The VoIP phone report comes with an Excel spreadsheet so that you can perform your own data analysis. 

A brochure and table of contents can be viewed here.

The report “VoIP Phone Customer Satisfaction” is priced from USD $1,050. To purchase the report by name contact us here or email John Malone directly at jmalone@easternmanagement.com
 





Customer Experience Reports

The Eastern Management Group surveyed thousands of IT managers throughout the world. From this research, we developed more than 70 Customer Experience Reports on individual communications companies, covering various technologies. Included are reports on key vendors in business telephone systems such as PBX, hosted UC, cloud, software, networks and CPE.

Our customer experience reports focus on multiple areas of the communication company’s business, to determine how they are viewed by customers.
 
These tools are a stepping-off point for vendors, to improve operations in key parts of their business. 
 
Since all of the customer experience information comes directly from the IT manager, it has enormous credibility and value.
 
Contact us to learn more about any of the dozens of Customer Experience Reports…here





 
 
Benchmark Studies

The Eastern Management Group offers 2 types of benchmark studies. One is a custom analysis of a competitor’s business operations. The other is syndicated Performance Benchmark Reports.

Our Performance Benchmark Reports look at one company at a time, within the context of a much larger group of companies. For example, a hosted PBX company may be benchmarked against 20 peers.
 
Eastern Management Group syndicated Performance Benchmark Reports deliver value to IT managers and vendors. IT managers want timely information to make important purchase decisions. Knowing which provider is best-in-class is important. Performance Benchmark Reports facilitate this decision. Providers use our benchmark reports to identify areas of their business needing improvement, and which competitor is best-in-class in an area.
 
Our custom benchmark studies are tailored to an individual client's need. They are useful when detailed business operations support is required. The Eastern Management Group has done hundreds of custom benchmark studies for vendors.
 
Whether your benchmarking needs are for a custom assignment, or a syndicated report, let Eastern Management Group help. For more information, contact us…here
 
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