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Customer Rated


 


 

Customer Satisfaction Surveys and Reports 

The Eastern Management Group performs ongoing customer satisfaction surveys on many communications technologies. 
 
Thousands of enterprise customers judge their vendors’ products and provide detailed feedback analyzed in extensive reports.
 
Reports present customer satisfaction scores on dozens of vendors for 12 Customer Satisfaction Measurements (CSM) in three categories: Product Satisfaction, Vendor Experience, and Customer Delight.   
 
Reports are available for:
 
Unified Communications
UCaaS
PBX
VoIP Phones
Video
Contact Center
CPaaS
SIP
Network Services
SD-WAN
SBC
CRM

Contact



John F. Malone

President and CEO

The Eastern Management Group, Inc.

jmalone@easternmanagement.com

+1 212 738 9402  Ext. 2201

 

 
 
 
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