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2020 Research Reports
Monitor Service for Unified Communications
     - Five market reports yearly 
     - All primary research 
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15 Page Brochure and Table of Contents





2020-2027 SIP Global Market 7-Year Forecast and Analysis


Customer Satisfaction  

SIP Trunking, SBCs,
SIP Phones
Customer Satisfaction Studies 

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SIP Communications


2020-2027 SIP Market 7-Year Forecast and Analysis

Our new SIP research report, featuring a 7-year SIP global market forecast, is available. The report, 2018-2024 SIP Global Market 7-Year Forecast and Analysis, is the latest in a long line of Eastern Management Group’s SIP research studies throughout the past 20 years. 

This is a report based on extensive primary research with 47,500 IT managers worldwide. 
  • SIP is growing faster than Information Technmology spending in every world region
  • The long term prospects for SIP are strong
The report “2020-2027 SIP Global Market 7-Year Forecast and Analysis” is priced at USD $2,400.

A 12-page brochure containing a Table of Contents is available  .....here

Purchase the report by name, or ask questions.....here.


SIP Customer Satisfaction Reports  

Every SIP provider must continuously deliver great customer satisfaction. It’s important because vendor-customer relationships must last for years.

SIP trunks, SIP phones, and session border controllers (SBC) are seen by most customers as commodities. There is growing competition. Street prices come down every year. Margins are under pressure. And so each vendor must know Am I best-in-class? Which of my competitors is best-in-class? What areas of my customers’ experience will benefit from improvement?
Eastern Management Group has customer data to answer most SIP best-in-class questions. We research this information to help SIP vendors pinpoint areas of the customer experience that need fine-tuning, in order to be the best.
We surveyed thousands of IT managers and had each of them describe their customer satisfaction with their SIP vendor. By measuring the vendors in 9 distinct areas, we pinpointed both strong and improvement-needed areas for each vendor. We examined customer satisfaction with vendor's management tools, reliability, value, overall satisfaction, and many other categories.

Eastern Management Group has developed customer satisfaction data on doxens of SIP vendors. Every Customer Satisfaction Report compares SIP vendors to the overall SIP industry, making it easy for vendors to focus on improvement areas and benchmarks.
Eastern Management Group customer satisfaction reports are available for SIP trunk, SIP phone, and session border controller (SBC) providers.

To learn more about our Customer Satisfaction Reports,... Contact us for more information



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