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SIP Global Market Analysis and Forecast
2016 to 2019  


Customer Satisfaction  

SIP Trunking
Customer Satisfaction

TOP 10 Leaders

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SIP Communications


SIP Global Market Analysis and Forecast 2016-2020 

Our newest 5-year market analysis of SIP was published, in 2017. The report, SIP Global Market Analysis and Forecast 2016-2020, is another of Eastern Management Group’s SIP research studies. 

The future of SIP is promising:
  • SIP is growing faster than Information Technmology spending in every world region
  • The long-term growth prospects for SIP are strong, even beyond 2020
  • There are many new go-to-market models for vendors, which means more suppliers  

The report SIP Global Market Analysis and Forecast 2016-2020 and is priced at USD $650.

A Table of Contents is available  .....here

To buy the report please ask for it by name .....here.
You can request more information on the combined report, SIP Global Market Analysis and Forecast 2016-2020, including a brochure and price. Please ask for it by name .....here


SIP Customer Experience Reports  

Every SIP provider must continuously deliver great customer satisfaction. It’s important because vendor-customer relationships must last for years.

SIP trunks, SIP phones, and session border controllers (SBC) are seen by most customers as commodities. There is growing competition. Street prices come down every year. Margins are under pressure. And so each vendor must know Am I best-in-class? Which of my competitors is best-in-class? What areas of my customers’ experience will benefit from improvement?
Eastern Management Group has customer data to answer most SIP best-in-class questions. We research this information to help SIP vendors pinpoint areas of the customer experience that need fine-tuning, in order to be the best.
We surveyed more than 2,000 IT managers and had each of them describe their customer experience with their SIP vendor. By measuring the vendors in 9 distinct areas, we pinpointed both strong and improvement-needed areas for each vendor. We examined customer satisfaction with vendor's management tools, reliability, value, overall satisfaction, and many other categories.

Eastern Management Group has developed customer satisfaction data on more than 70 SIP vendors. Every Customer Experience Report compares one SIP vendor to the overall SIP industry, making it easy for vendors to focus on improvement areas and benchmarks.
Eastern Management Group Customer Experience Reports are available for SIP trunk, SIP phone, and session border controller (SBC) vendors.

To learn more about our Customer Experience Reports,... Contact us for more information



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