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 2020 CSAT Surveys  
Subscription
13-Page Brochure




 

 2020 Premises and Hosted PBX Customer   Satisfaction Report    


TABLE OF CONTENTS ....here

 

 

 

SIPTrunking Customer Satisfaction Report    


TABLE OF CONTENTS ....here

ORDER DETAILES .... here

 

Session Border Controller Customer   Satisfaction Report    


TABLE OF CONTENTS ....here

ORDER DETAILES .... here

 

VoIP Phone Customer Satisfaction
Report    


TABLE OF CONTENTS ....here

ORDER DETAILES .... here

 

 
2020 Research Reports
Monitor Service for Unified Communications
     - Five market reports yearly 
     - All primary research 
     - Unlimited free inquiry
     - No additional license fees ever 
     - One low price 

15 Page Brochure and Table of Contents

 







 

2020 Premises and Hosted PBX Customer Satisfaction Report 

All Major UC Providers Assessed

Each year the Eastern Management Group performs a PBX customer satisfaction study and recognizes those providers that demonstrate consistent exceptional performance

 
Thousands of IT manager customers participate in the survey and judge their SIP trunking vendor on 12 customer satisfaction measurements placed into three categories:

  • Product
                    Measurements: Technology & Product, Reliability, Innovation, Management Tools
  • Vendor Experience
                    Measurements: Purchase Experience, Installation, Billing, Support, Contact Center                            Experience
  • Customer Delight
                    Measurements: Value, Overall Satisfaction, Recommend to a Friend
 

Customer Satisfaction Report and Model 
 
The report "2020 Premises and Hosted PBX Customer Satisfaction"  has 178-pages of data and analysis. There are 5-pages of information on each of the 33 major premises and hosted PBX providers. A Top 10 Leaders℠ list is included.  The report also comes with an Excel spreadsheet so that you can perform your own data analysis.


The research has these objectives:
  • Give IT managers customer evaluations of dozens of leading PBX companies, to use in the vendor selection process
  • Give PBX vendors substantial customer satisfaction information on themselves and dozens of peer companies to use for benchmarking purposes

Price

The report "2020 Premises and Hosted PBX Customer Satisfaction" is priced at USD 2,050.  
 
 
To purchase the report by name contact us here or email John Malone directly at jmalone@easternmanagement.com

Brochure with Table of Contents
 
A 14-page brochure and table of contents can be viewed here.
 

 
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