2020 Premises and Hosted PBX Customer Satisfaction Report
All Major UC Providers Assessed
Each year the Eastern Management Group performs a PBX customer satisfaction study and recognizes those providers that demonstrate consistent exceptional performance
.
Thousands of IT manager customers participate in the survey and judge their SIP trunking vendor on 12 customer satisfaction measurements placed into three categories:
Measurements: Technology & Product, Reliability, Innovation, Management Tools
Measurements: Purchase Experience, Installation, Billing, Support, Contact Center Experience
Measurements: Value, Overall Satisfaction, Recommend to a Friend
Customer Satisfaction Report and Model
The report "2020 Premises and Hosted PBX Customer Satisfaction" has 178-pages of data and analysis. There are 5-pages of information on each of the 33 major premises and hosted PBX providers. A Top 10 Leaders℠ list is included. The report also comes with an Excel spreadsheet so that you can perform your own data analysis.
The research has these objectives:
-
Give IT managers customer evaluations of dozens of leading PBX companies, to use in the vendor selection process
-
Give PBX vendors substantial customer satisfaction information on themselves and dozens of peer companies to use for benchmarking purposes
Price
The report "2020 Premises and Hosted PBX Customer Satisfaction" is priced at USD 2,050.
To purchase the report by name
contact us here or email John Malone directly at jmalone@easternmanagement.com
Brochure with Table of Contents
A 14-page brochure and table of contents can be
viewed here.