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2020 Research Reports
Subscription Service
Unified Communications
Subscribe to the 2020 Monitor Service for Unified Communications. Five market research reports yearly. All research is primary research. Our consulting staff does all models and analysis. Unlimited free inquiry. No additional license fees ever. One low price. See our free brochure.
2020 CSAT Surveys
Subscription Service
Cloud Communications
Eastern Management Group surveys thousands of IT managers each year to learn all about their satisfaction with providers. Subscribe to 2020 CSAT Surveys. Six satisfaction reports: Contact Center, SBCs, PBX, VoIP Phones, SIP Trunking, and CPaaS. See our free brochure.
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List Prices Street Prices and Discounts
The Eastern Management Group communications pricing database has current prices, discounts, rebates and promotions on millions of communications products, software, services and cloud communications solutions
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2020 Premises and Hosted PBX Customer Satisfaction Report
More than 4,000 IT manager customers are surveyed by the Eastern Management Group for the 2020 report. IT managers report on a range of experiences as a customer of one of 33 Premises and Hosted PBX companies evaluated.
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Session Border Controller Customer Satisfaction Report
More than 3,000 IT manager customers were surveyed by the Eastern Management Group for the report. IT managers reported on a range of experiences as a customer of one of 14 Session Border Controller companies evaluated. Each SBC provider is quantitatively rated on 10 Customer Satisfaction Measurements including whether they would recommend their SBC vendor to a friend.
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VoIP Phones Customer Satisfaction Report
More than 2,850 customers weighed in on customer satisfaction with VoIP phone providers. The results are presented in the Eastern Management Group’s report titled
VoIP Phones Customer Satisfaction. The report names the Top 10 Leaders℠ in VoIP Phones and also the Best-Of-The-Best℠ VoIP phone vendors.
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2019 SIP Trunking Customer Satisfaction Report
29 SIP trunk providers were evaluated for this global report. 3,000 SIP customers judged their vendor on 6 different customer satisfaction measurements.
The 155 report by the Eastern Management Group also includes our model and the Top 10 Leaders (SM) in SIP trunking customer satisfaction.
You can read all about the report and see the 6-page Table of Contents
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Customer Satisfaction Studies |
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Premises and Hosted PBX
SIP Trunking
SBC
VoIP Phones
Vendor Customer Satisfaction Reports
TOP 10 Leaders
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Sell-To and Sell-Through Tier-1 and 2 Carriers
Eastern Management Group helps hundreds of vendors sell to carriers. Our practice goes farther, assisting companies make large sales to tier 1 and tier 2 carriers.
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Hosted and Premises PBX Market 2021-2027
Our new report
Worldwide Hosted and Premises PBX Market and Managed Services 2021-2027, is available.
The Eastern Management Group’s market research study is based on more than 5,000 IT Manager surveys, and.targeted for hosted and premises PBX customers and providers.
It’s 160 pages long with more than 65 tables and charts.
You can read all about the report and see the
9-page Table of Contents....
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SBC Customer Satisfaction Report
All 14 Major SBC vendors individually examined by more than 3,000 IT manager customers in the report.
You can read all about the report and see the 6-page Table of Contents
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2020-2021 Omnibus Surveys
Omnibus Surveys is a cloud-based data platform with communications survey data provided by tens of thousands of IT manager customers worldwide. Eastern Management Group subscribers receive access the latest survey questions and answers. More information....
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